Privacy Policy

Your privacy is important. This policy describes how Tranquilpinewoodgrand gathers, uses and protects personal data of guests and visitors to this website.

Last updated: 2026-07-20 · Effective immediately.

1. Who we are

Tranquilpinewoodgrand ("we", "us", "our") runs the website at https://tranquilpinewoodgrand.online/. Our registered office is 58 La Croisette, 06400 Cannes, FR. For privacy questions please write to [email protected].

2. Information we collect

We gather the following kinds of information:

• Reservation details: name, address, contact details, payment data, stay dates, dietary and accessibility preferences.
• Communication data: messages you send via our website, email or telephone.
• Website usage: IP address, browser, device, referring page, pages viewed, timestamps, anonymised analytics events.
• Cookies and similar technologies: see Section 6 below.

3. How we use information

Personal data is handled solely to deliver and refine our services, including:

• To handle reservations, payments and to deliver the services you book with us.
• To get in touch about your stay, send confirmations and answer enquiries.
• To meet legal duties (tax records, anti-money-laundering, gaming licence requirements).
• To improve our website and services, measured through aggregated, privacy-respecting analytics.
• To send marketing messages when you have clearly consented; you may unsubscribe at any time.

4. Legal basis (GDPR)

For visitors in the European Economic Area and the United Kingdom we rely on these legal bases under Articles 6(1)(a)-(f) of the General Data Protection Regulation: your consent, performance of a contract, compliance with a legal obligation, and our legitimate interest in operating a safe and reliable website.

5. Sharing of personal data

We never sell personal data. We share it only with: trusted providers working for us (payment processors, booking systems, IT hosting) under written contracts; public authorities when the law requires it; and successors if a corporate reorganisation occurs.

6. Cookies

This website relies on strictly necessary cookies to operate. Optional analytics and marketing cookies are placed only after you consent via our cookie banner. You may withdraw consent at any time by clearing your browser storage for this site.

7. Data retention

We keep reservation and accounting records for as long as tax and gaming-licence law require (typically 10 years). Marketing data is held only while your consent stays valid. Server logs are removed within 30 days.

8. Your rights

Subject to local law, you may access, correct, erase, restrict or object to processing of your personal data, and request data portability. To use any of these rights please contact [email protected]. You may also lodge a complaint with your local data protection authority.

9. International transfers

When personal data moves outside the European Economic Area, we secure an adequate level of protection through Standard Contractual Clauses or equivalent measures.

10. Children

Our website is meant for adults aged 18 and over. We do not knowingly gather personal data of children under 16. If you think such data has been given, please contact us so we can remove it.

11. Changes to this policy

We may revise this policy from time to time. The "Last updated" date at the top of this page shows the current version. Significant changes will be noted on this website.